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Pursuing Happiness & Success: The Science of Positivity

It may sound like stating the obvious, but your outlook on life, impacts your life.  Outlook is powerful in that a positive vs. negative perspective has the capability of shaping our successes vs. fueling our failures, respectively.  People generally have a...

Addressing Challenges and Solving Problems: A 4-Step Approach

Each and every day, we are faced with at least one challenge—and that is probably on what many of us might consider a “light” day.  Sometimes you call it challenges, other times problems.  Whatever you call them, the idea of facing problems can be scary, but it gets...

6 Steps to Bring Out the Best in Clients When They’re at Their Worst

We have all heard the old adage, “The customer is always right.” While it’s a concept that is usually tied to customer service mantras and operational handbooks, the reality is often quite different. Even though the customer can be blatantly wrong or completely over...

Why Delegate? 4 Tips for Learning to Let Go

As a leader or a manager, learning to delegate can feel like a challenge. Indeed, it can be one of those things that simply becomes an ongoing developmental process—you never stop learning or improving on that skill. While it’s true that delegation is a critical...

The Eisenhower Decision Matrix: Important vs. Urgent

The 34th President of the United States is the subject of today’s post—and in reality, an interesting case study in what effective executive leadership, focus, and prioritization looks like when related to productivity measures. A fact: Dwight Eisenhower lived an...