While it’s impossible for any of us to know exactly what the future holds, the more I work with my clients, the more convinced I become that some of biggest stumbling blocks about our careers are sometimes of our own making. Yes, there is uncertainty related to a job...
It may sound like stating the obvious, but your outlook on life, impacts your life. Outlook is powerful in that a positive vs. negative perspective has the capability of shaping our successes vs. fueling our failures, respectively. People generally have a...
Effective communication is always a hot topic in the professional world. Indeed, communication experts agree that the most productive and progressive way to communicate is through honest and transparent dialogue—which is the basis of assertive communication....
I want you to think about two words: listening and hearing. What do these two words mean? Are they synonymous with each other? I don’t think so because hearing isn’t listening. While it might be easy to simply sit down and hear another person talk, this doesn’t...
We have all heard the old adage, “The customer is always right.” While it’s a concept that is usually tied to customer service mantras and operational handbooks, the reality is often quite different. Even though the customer can be blatantly wrong or completely over...
