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Emails: 10 Essential Do’s and 10 Hazardous Don’ts

Depending on which study you read, U.S. employees spend 25-90% of their workday reading and writing emails. Your ability to do so, in a positive manner, reflects not only your competence, but also your knowledge, effectiveness, personality, assertiveness, writing...

6 Steps to Bring Out the Best in Clients When They’re at Their Worst

We have all heard the old adage, “The customer is always right.” While it’s a concept that is usually tied to customer service mantras and operational handbooks, the reality is often quite different. Even though the customer can be blatantly wrong or completely over...

The Eisenhower Decision Matrix: Important vs. Urgent

The 34th President of the United States is the subject of today’s post—and in reality, an interesting case study in what effective executive leadership, focus, and prioritization looks like when related to productivity measures. A fact: Dwight Eisenhower lived an...

Maximizing Current Employee Behaviors by Supporting Their Future

Part of being a leader is helping employees to grow and realize their potential. When you actively communicate with each member of your team about their individual career paths, it increases their commitment to you and the organization. Building relationships with...

Helping Employees Adapt to Organizational Change

Change in the workplace is inevitable. It is not uncommon for companies to go through restructuring, downsizing, acquisition, or other reorganizations. These can be challenging times for employees as they learn to adjust and adapt to new situations. Leaders can help...