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Diversity in the Workplace: Promoting Women’s Equality

Women’s equality has been slowly improving since 1965 when the EEOC was created and it became illegal to treat women differently at work. A diverse workplace has consistently been shown to be more productive and profitable. Steps that can promote equality in the...

Employer Best Practices: Preventing Sexual Harassment in the Workplace

Sexual harassment in the workplace is not something that can be ignored and doesn’t disappear on its own. The most effective weapon against any offense is prevention, and this burden rests on the shoulders of employers. In the U.S., employers are legally responsible...

6 Steps to Bring Out the Best in Clients When They’re at Their Worst

We have all heard the old adage, “The customer is always right.” While it’s a concept that is usually tied to customer service mantras and operational handbooks, the reality is often quite different. Even though the customer can be blatantly wrong or completely over...

Managing Conflict: Handling Difficult Situations at Work

There is a reality that any leader or manager needs to be aware of—leadership and conflict go together like peas and carrots. Occupying the corner office might seem like a comfortable place to set up shop, but the playing field is actually a full-contact sport. Any...

4 Tips for Controlling Emotions at Work

We’ve all faced stress at work. Maybe a project you have been toiling on day and night was suddenly cancelled, perhaps a client berated you, seemingly out of nowhere, or a close work associate was laid off unexpectedly. No matter the situation, a different response is...

Why Delegate? 4 Tips for Learning to Let Go

As a leader or a manager, learning to delegate can feel like a challenge. Indeed, it can be one of those things that simply becomes an ongoing developmental process—you never stop learning or improving on that skill. While it’s true that delegation is a critical...

Possibilities and the Voice that Encourages or Discourages

How we frame any given situation that we are faced with in our life is everything. And the difference between success and failure is really determinant on our perceptions and the mindset we employ when we view the world around us. This isn’t a new concept, but it’s...

The Eisenhower Decision Matrix: Important vs. Urgent

The 34th President of the United States is the subject of today’s post—and in reality, an interesting case study in what effective executive leadership, focus, and prioritization looks like when related to productivity measures. A fact: Dwight Eisenhower lived an...