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6 Steps to Bring Out the Best in Clients When They’re at Their Worst

We have all heard the old adage, “The customer is always right.” While it’s a concept that is usually tied to customer service mantras and operational handbooks, the reality is often quite different. Even though the customer can be blatantly wrong or completely over...

Why Delegate? 4 Tips for Learning to Let Go

As a leader or a manager, learning to delegate can feel like a challenge. Indeed, it can be one of those things that simply becomes an ongoing developmental process—you never stop learning or improving on that skill. While it’s true that delegation is a critical...

Maximizing Current Employee Behaviors by Supporting Their Future

Part of being a leader is helping employees to grow and realize their potential. When you actively communicate with each member of your team about their individual career paths, it increases their commitment to you and the organization. Building relationships with...

Understanding Common Causes of Conflict

A business is a melting pot of different personalities and responsibilities. Each person plays a role in the company’s operations. While these differences can lead to more innovative ideas and solutions, they can also clash from time to time causing conflict. Conflict...

Is your Feedback Constructive or Could it be Improved?

Delivering constructive feedback should be part of your daily routine as a leader. If it’s not, therein lies part of the problem. More than 50 percent of performance problems are a result of lack of feedback. If your employees don’t know what they’re doing right, what...

What Impression are you Making? Tips for Being a Better Role Model

When it comes to being a positive role model, the old adage, “Actions speak louder than words,” rings true. Sometimes it is what you don’t say that has the strongest impact; though don’t let this discredit the verbal messages you send. As a leader, your ability to...