Each and every day, we are faced with at least one challenge—and that is probably on what many of us might consider a “light” day. Sometimes you call it challenges,…
Browsing CategoryBusiness Etiquette
Essential Strategies for Managing Up…And Managing Down
Leaders today are often caught in between leading and managing the employees they are responsible for and remaining accountable to their supervisor and higher ups. Holding the capability of both…
Interviewing Do’s and Don’ts: A Hiring Manager’s Guide
Interviewing is a sensitive area of business—and it can be stressful for hiring managers as well as job seekers. As an interviewer, it’s important to keep in mind that you…
Emails: 10 Essential Do’s and 10 Hazardous Don’ts
Depending on which study you read, U.S. employees spend 25-90% of their workday reading and writing emails. Your ability to do so, in a positive manner, reflects not only your…
Diversity in the Workplace: Promoting Women’s Equality
Women’s equality has been slowly improving since 1965 when the EEOC was created and it became illegal to treat women differently at work. A diverse workplace has consistently been shown…
The Power of Listening: Developing Skills that Lead to Better Conversations
I want you to think about two words: listening and hearing. What do these two words mean? Are they synonymous with each other? I don’t think so because hearing isn’t…
6 Steps to Bring Out the Best in Clients When They’re at Their Worst
We have all heard the old adage, “The customer is always right.” While it’s a concept that is usually tied to customer service mantras and operational handbooks, the reality is…
Why Delegate? 4 Tips for Learning to Let Go
As a leader or a manager, learning to delegate can feel like a challenge. Indeed, it can be one of those things that simply becomes an ongoing developmental process—you never…
Maximizing Current Employee Behaviors by Supporting Their Future
Part of being a leader is helping employees to grow and realize their potential. When you actively communicate with each member of your team about their individual career paths, it…
Understanding Common Causes of Conflict
A business is a melting pot of different personalities and responsibilities. Each person plays a role in the company’s operations. While these differences can lead to more innovative ideas and…